Displays the software held by each client along with version, licence and directory paths, corresponding contract renewal information and calculation, along with drill-down to the contract screen.

When software support calls are entered the system generates an automatic call reference number and time recording of the call. The system identifies whether the customer or the appropriate software is covered by contract or should be invoiced.

Entries made on the telephone hotline screen instantly update the support manager's screen, highlighting the contract, non-contract and priority calls outstanding. The support team use this screen to identify and prioritise outstanding support calls.

Known problems, together with their solutions, can be retained in the knowledge base from the information held within telephone hotline and service call logs.