Combining CRM functionallity with powerful service management makes Dealer, with its integration into major accounts software, the system of choice for many.

Ideal for IT companies who maintain customers' equipment and software, and for any organisation who employs field service engineers. Remote desktop using local IP addresses enables quick remote logging onto customers' networks to fix problems.

Dealer CRM and CSM has been designed by a service company for service companies. The increasing coverage of Dealer into the service management market has enabled service managers to add their own improvements to the product. DCS's own business with 16 certified engineers covering over 1000 service contracts proves a great testing ground for new innovastions. The abillity to produce a costed call report between the dates of the last contract can provide sound documentation ,or opportunity to re-price the contract on evidence of usage. It is essential to measure profitability and performance of your engineers and department's staff. Regular updates of the software are issued and DCS is responsive to individual requirements.

The product's success has been built on its targeted focus, its understanding of the service community it serves and the knowledge that has been developed from over 27 years' experience within the market.