Calls are logged on to the Service Call screen with the problem by the call desk and the solution entered by the engineer on completion of the job. The call immediately updates the Call Managers screen for allocation of an engineer. The information held on this screen provides the details for invoicing non-contract calls. After the call has been completed any parts used and the engineers job time can be entered. The service manager can then selectively decide on non contract calls which items require billing. All costs are recorded against the job with the summary of all call costs retained for contract profitability.

Entries made on the service call screen instantly update the service manager's screen, highlighting, by colour, contract, non-contract and priority calls. The screen can be filtered by engineer, status, or call basis and shows the total no of calls outstanding. The service manager is able to allocate engineers and sort the records into order of priority.

A complete list of loan equipment is maintained and loan equipment can be assigned to a job or a customer. A loan search and report can identify the last location of any loaned equipment, and a loan charge calculated for non contract customers.